Diploma in Tourism

Program Description

The Diploma in Tourism aims to provide learners with the knowledge and skills to work at the supervisory level in the various industries within the tourism sector – hospitality, transport, visitor attractions, MICE (meetings, incentives, conferences and exhibitions), travel, and retail; including the competencies to identify and resolve problems, and coordinate the operations and development of own area of responsibility.

Program Learning Outcomes

  1. Understand the UAE legal and regulatory framework and the regulations for tourism activities to monitor legal compliance of business operations.
  2. Establish quality customer service and resolve customer complaints effectively.
  3. Develop business relationships with colleagues, customers, and suppliers to negotiate and finalize business agreements.
  4. Plan alternative strategies in the event of unforeseen circumstances
  5. Plan and create an annual budget.
  6. Create and monitor the implementation of operational plans.
  7. Develop work schedules effectively in line with employment and business requirements.
  8. Motivate, train, and coach employees on the job.
  9. Conduct and evaluate employee performance assessments.

Occupation and Industry Sector

Completion Requirements

Students seeking the Diploma in Tourism qualification must successfully complete all mandatory courses worth 90 credits.

Tourism Core Courses
Required Credits : 90
GED 100Develop English language skills3
TSM 100Use effective business communications4
TSM 102Develop an annual budget6
TSM 101Comply with legal requirements for UAE tourism activities 4
TSM 103Provide information on global tourist destinations 3
TSM 104Provide information on UAE tourism products and services3
TSM 105Describe tourism marketing4
TSM 106Lead and develop an effective team4
TSM 107Maintain professional development in the tourism sector4
TSM 109Establish quality customer service4
TSM 140Research special interest Tourism in the UAE4
TSM 200Facilitate employee development5
TSM 203Monitor and provide feedback on employee performance4
TSM 204Plan and prepare work schedules4
TSM 205Plan for contingencies in own area of responsibility3
TSM 206Build and maintain Business relationships4
TSM 207Develop an operational plan5
TSM 208Supervise meetings4
TSM 230Apply specific workplace skills8
TSM 231Apply comprehensive workplace skills10
Description Data
Total Required Credits 90
Program Code DPTSM
Major Code TSM

Recommended Sequence of Study

Diploma in Tourism

Plan of Study Grid
Year 1
Semester 1Credit Hours
GED 100 Develop English language skills 3
TSM 100 Use effective business communications 4
TSM 103 Provide information on global tourist destinations 3
TSM 104 Provide information on UAE tourism products and services 3
TSM 105 Describe tourism marketing 4
TSM 140 Research special interest Tourism in the UAE 4
 Credit Hours21
Semester 2
TSM 101 Comply with legal requirements for UAE tourism activities 4
TSM 102 Develop an annual budget 6
TSM 106 Lead and develop an effective team 4
TSM 107 Maintain professional development in the tourism sector 4
TSM 109 Establish quality customer service 4
 Credit Hours22
Year 2
Semester 3
TSM 200 Facilitate employee development 5
TSM 203 Monitor and provide feedback on employee performance 4
TSM 204 Plan and prepare work schedules 4
TSM 205 Plan for contingencies in own area of responsibility 3
TSM 230 Apply specific workplace skills 8
 Credit Hours24
Semester 4
TSM 206 Build and maintain Business relationships 4
TSM 207 Develop an operational plan 5
TSM 208 Supervise meetings 4
TSM 231 Apply comprehensive workplace skills 10
 Credit Hours23
 Total Credit Hours90